Privacy Policy

1. Who We Are

Local House Clearances is a house clearance and household contents purchasing business operating in Blackpool, the Fylde Coast and surrounding areas of Lancashire.

The business currently operates as a partnership trading under the name Local House Clearances.

For enquiries about personal information, please contact us using the email address above.

2. Information We Collect

When you contact us or request a quotation, we may collect:

• Your name
• Telephone number
• Email address
• Town, postcode or property location
• Details of the clearance or items you wish to sell
• Your preferred contact method
• Any other information you voluntarily provide

Our website and hosting services may also process technical information needed to operate the website, such as IP addresses and basic request data.

Please avoid including unnecessary sensitive personal information in enquiries.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and quotation requests
• Discuss potential house clearance services
• Assess household contents that may be suitable for purchase
• Arrange appointments or agreed services
• Communicate about existing enquiries and customer relationships
• Maintain appropriate business records
• Meet applicable legal obligations

We do not sell customer contact information to third parties.

4. Our Lawful Bases

Under UK data protection law, we process personal information where there is an appropriate lawful basis, including:

• Legitimate interests: responding to enquiries and operating our business, where those interests are not overridden by your rights.
• Contract or steps before a contract: preparing quotations, arranging services and fulfilling agreed work.
• Legal obligations: maintaining records or providing information where required by law.
• Consent: where consent is specifically requested and legally required, such as for certain marketing communications.

Submitting an enquiry does not automatically mean you agree to receive marketing.

5. Sharing Your Information

We may share relevant information with service providers that help us operate our website, manage enquiries and deliver our services.

These may include website hosting, customer relationship management, email and other necessary technical providers.

We may also disclose information where required by law.

We aim to limit access and disclosure to what is reasonably necessary.

6. International Processing

Some technology providers may process information outside the UK.

Where international transfers take place, we will assess the applicable requirements and use appropriate protections where required by UK data protection law.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, administering services, maintaining appropriate records and meeting legal obligations.

Retention periods may differ depending on whether an enquiry results in a business relationship.

You may contact us to ask about the retention of your information.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Ask for inaccurate information to be corrected
• Request deletion of certain information
• Request restriction of processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing relies on consent

To make a request, email info@localhouseclearances.com.

9. Cookies and Website Technology

Our website may use technical services necessary to operate and maintain the website.

We will review any analytics, advertising or other non-essential tracking technologies before enabling them and provide appropriate information and consent controls where required.

10. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

No internet-based service can guarantee absolute security.

11. External Websites

Our website may contain links to external websites. We are not responsible for their privacy practices, and you should review their policies separately.

12. Complaints

If you have concerns about how we handle personal information, please contact us first.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO).

Website: ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy as our services, website or legal requirements change.

The latest version will be published on this page.

14. Contact